FAQs

1. Does Adorna have a physical store?

No, we do not have a physical outlet. We are an online store only.

 

2. When will the order be dispatched?

Orders will be dispatched within 3 to 6 business days from the date of order received.

 NOTE: We work to quickly dispatch your orders as and when received. We do not intentionally delay any orders. There are events where the orders have reached the customers within 1 to 2 days of order.

 

3. What is the delivery duration for my location?

Chennai- 1 day

Kerala- 2 to 4 business days

Rest of South India- 2 to 3 business days

Rest of India- 2 to 4 business days

Note: Business days does not include Sunday. Adorna is not liable for changes in delivery duration due to force de majeure, like riot, strike, natural calamities, etc.

 

4. Can we cancel our order?

No, cancellation is not possible as we begin processing orders once received. Kindly note that we do not have a cancel feature on orders once placed, irrespective of whether or not the order is dispatched from our facility.

 

5. Can we swap the product we paid for another product?

No, swapping is not possible.

 

6. What are counted as defects?

A product is considered defective if there are minor cosmetic issues like earrings stem being bent or stones in the cover. Customers are advised to stick the stones using glue and straighten the stems using slight pressure.

 NOTE: In order to avoid damage during transit, earrings stems will be bent intentionally. Kindly straighten them once it reaches you.

 

7. What if I receive a wrong item?

Kindly write to us on info@adornachennai.com with the details of your order and a picture of the product received. We will quickly work to resolve it.

 

8. When will I receive a response for my email?

We reply back to emails within 48hours.

 

9. Do I get tracking details for my order?

Yes, we do share tracking/consignment details as soon as we dispatch your order from our end.

(Currently, we do not have the facility to provide step by step update on shipping & delivery. Meanwhile, customers can track their order with with the respective tracking/consignment number assigned to the order on the delivery partner's website)

 

10. Will I get a call from delivery person at the time of delivery?

Kindly understand that we do not have a logistics wing of our own and that we depend on registered private courier agencies or speed post.

Generally, delivery agent will not call unless the address is unclear. Kindly be available on the number you provided.

 

11. Where can I track my order?

Once we share the consignment/tracking number, orders can be tracked on the respective courier agency's website.

Simply search for '[courier name] tracking' and you will be directed to the respective site where you will be required to enter the consignment number.

 

12. What to do if my order is delayed?

If the order has not been delivered within the mentioned number of days, you are expected to notify us via mail (by mentioning the order number ##)immediately so that we can take further actions.
NOTE: In case of parcel missing we are not liable if we are not notified within the said number of days.
13. Can we schedule the dispatch date?
Yes, you can schedule the dispatch date. Kindly mention the date on which you would like the order to be shipped, during the check out process.
NOTE: Please note that if the date you mention falls on a Sunday/holiday, shipping will automatically be pushed to the next available date.
14. What will happen if I'm not available at the address when delivery agent attempts delivery?
As per general practice, if you are not available at the time of delivery, the delivery agent will attempt delivery on the next day. 
Kindly note that after two failed attempts, the package will be returned back to us (the sender) and that you will have to pay another shipping charge to again dispatch the order.
Note: Charges will be applied to re-send the package even if there was no shipping charges at the time of order. (Free shipping not applicable for re-sending the packages)
15. Where is my order?
Orders will generally be dispatched on the next day of placing it, kindly track your order to know the status of transit.
16. Status shows 'Successfully delivered' but I have not received my order.
If the address you provided is an apartment/society/office, kindly check with the security at gate, as delivery agents are not allowed inside the premises in most cases.
Also, kindly check if anyone else at your home or next door have collected it if in case you are not available at the time of delivery.
If the above 2 options fail and the order is not delivered within the mentioned number of days, kindly write to us on info@adornachennai.com with the order details and we will look into the issue.
NOTE: We are not liable if you raise a complaint after the mentioned number of days.
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