FAQs – Adorna

FAQs

General Questions

Kindly write to us at info@adornachennai.com. We will respond within 24 to 48 hours (excluding Saturday, Sunday & Public Holidays).

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

We process all orders immediately, as and when we receive them, hence cancellation is not available at Adorna. Kindly note that we do not have a cancel feature on orders once placed, irrespective of whether or not the order is dispatched from our facility.

We ship worldwide, however, website is currently enabled for orders with shipping within the limits of India. International orders will be taken via email/Instagram.

Once you’ve placed your order, we take 1 to 6 business days to process it for dispatch.

Delivery duration depends on the specific region the order is shipped to, kindly find region-wise information below: 

Chennai: On the next day of dispatch

Kerala: 2 to 4 business days

Rest of South India: 2 to 3 business days

North India: 2 to 4 business days

East & West India: 4 to 5 business days

*Above duration is to be calculated from the date of dispatch.

 

Shipping & Delivery:

We ship via reputed private courier agencies and also via India Post’s speed post services.

At the moment, we do not provide COD facility.

Once dispatched, we will send a Shipping Confirmation email which contains the tracking number and logistics name along with the hyperlink to track your order. 

In addition, you can also check the status of the order (confirmed/shipped) in the ‘Order Status’ page found on the homepage, by entering the 4-digit order ID and Email address.

The delivery agent will attempt delivery on the next day, kindly be available at the shipping address to collect the same.

Upon 2 failed attempts, the order will be returned back to us. 

We will write to you via email to begin the re-shipping process. Re-shipping will be done upon payment of shipping charges only, either to the same address or an updated address.

We do not promise that all delivery agents will call before attempting delivery or for clarifying address issues. We rely on third-party services for logistics and hence their working is not governed by us.

Kindly write to us at info@adornachennai.com with the correct details and the 4-digit order ID. We can make the changes if the order has not left our facility at the time of your request.

In most cases, we check the address before dispatch and contact the customer to get clarity on the address before dispatch.

However, if the order to shipped to incomplete address, the package will not be delivered to the customer and will be returned back to the sender. 

Once we receive the return package, we will re-ship it to the full & correct address (shared by you) upon payment of shipping fee as it will be considered as a new shipment.

If the order has not been delivered within the mentioned number of days, kindly notify us on info@adornachennai.com with 4-digit order ID immediately so that we can take further actions.

NOTE: In case of package missing or non-delivered, we are not liable if the issue is brought to our notice after 10 days from the date of order.

Yes, dispatch can be scheduled given that the order has not left our facility.

Kindly write to info@adornachennai.com from registered email ID along with the Order ID and preferred date of dispatch. 

As an alternative, kindly leave a note along with your order (in ‘Order Notes’ section in checkout page) so that we can schedule the dispatch accordingly and the email part can be skipped.

If the shipping address is an apartment/society/office, kindly check with the security at gate, as delivery agents are not allowed inside the premises in most cases.

Also, kindly check if anyone else at your home or next door have collected it, if in case you are not available at the time of delivery.

If the above 2 options fail and the order is not delivered within the mentioned number of days, kindly write to us on info@adornachennai.com with the order details and we will look into the issue.

NOTE: We are not liable if you raise a complaint after 10 days from the date of order. 

  • Earring stems are purposefully bent in some cases, in order to avoid any damage during transit and is not considered a defect. Kindly straighten them by slight pressure, no tool required.
  • In most rare cases, stones might come off due to transit shock and can be stuck back using regular glue. Each piece will be individually packed; hence the stone will be left in the cover.

 

International Shipping

Yes, we ship worldwide via DHL or FedEx services or India Post services.

Delivery in 5 to 7 business days from the date of dispatch if shipped via DHL/FedEx and 15 to 25 days if shipped via India Post.

At present, website is not enabled for international orders. Kindly send a screenshot of the cart items via email at info@adornachennai.com or via Instagram direct message. Our team will guide you further on the order process.

Other Questions

We do not accept returns.

We currently don't have any physical stores under our brand name. We serve our customers only via our website: www.adornachennai.com

We do not provide warranty/guarantee for imitation/artificial jewelry. However, we offer the best quality available and they do not fade/lose color over time.

Kindly ensure to take proper care of the articles. 

Yes, a package opening video right from the opening of the outer cover is required in order to claim the damages if any. Kindly ensure that there are no cuts/pauses and that the damage is clearly seen in the video.

Without an opening video of the above standard, we cannot proceed to address your claims.

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